SAVE THE ACCOUNT EARLY
Do not wait for the cancellation to start the save play
Opus places senior Churn Recovery Specialists who can identify at-risk accounts, understand the reason behind the risk and coordinate the work needed to give the relationship a reason to stay.
ABOUT CHURN RECOVERY
Questions about saving at-risk accounts
What does a churn recovery specialist own?
The role covers at-risk accounts, save plays, retention conversations and the coordination required to address the reason an account is in danger.
Is this just a customer support role?
No. Support may be part of the recovery path, but the specialist owns the account risk and coordinates the wider response.
Can the role be nearshore?
Yes. The work is customer communication, analysis and coordination inside software, with US-hours overlap for live conversations.
How do you evaluate the candidate?
Opus screens skills, English, references, role fit and AI certification, then your team interviews for the judgment and empathy the relationship needs.
GET AHEAD OF THE RED FLAG
Give the warning signs a teammate who knows what to do next
Tell us where churn is showing up in the customer journey. Opus will help you find the recovery owner.
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